Frequently asked questions

Frequently Asked Questions

How long is the delivery time?
We strive for your delivery to arrive within 4–7 business days, but since we use subcontractors to print and deliver your order, the delivery time may vary.

What is the shipping cost?
Shipping costs 69 SEK, regardless of how many items you order.

What sizes are available?
Sizes vary depending on the product. We offer sizes from XS up to 5XL.

How do I know which size to choose?
On each product page, you will find a size chart that helps you choose the right size.

Can I exchange sizes?
Yes. If you need a different size, place a new order for the desired size and then use your right of withdrawal for the garment you want to return.

Can I return my item?
Yes. As a consumer, you have a 14-day right of withdrawal by law for purchases made in our webshop. The withdrawal period begins the day after you have received or collected your item.

If you wish to exercise your right of withdrawal, please contact us at asterastatements@gmail.com within 14 days. Please provide your name, email address, order number, and the items the return concerns.

The item must be returned as soon as possible and no later than 14 days from the date you notified us of your intention to withdraw from the purchase. For standard withdrawals, you as the customer are responsible for the return shipping costs. The product must be in substantially unchanged condition and returned well-packaged. You are responsible for the item until it has been returned to us.

Who pays for return shipping?
For size exchanges or standard returns, you as the customer are responsible for the return shipping costs. In the case of an approved complaint, AsteraStatements covers the return shipping costs.

What do I do if the product is damaged or defective?
Contact us before returning the item if the product is damaged, defective, or does not match your order.

Please provide your name, email address, order number, the product in question, a description of the defect, and clear photos showing the issue.

In the case of an approved complaint, Astera Statements covers the return shipping costs. Complaints are handled in accordance with applicable consumer legislation.

Can I change or cancel my order?
If you wish to cancel your purchase, you can use your 14-day right of withdrawal. You can find information and the option to register your withdrawal via "Cancel your purchase" at the bottom of the website.

How do I wash and care for my clothes?
Washing instructions are provided on each product page. Always follow the care instructions to best look after your garment.

How does AsteraStatements work with sustainability?
AsteraStatements works with print-on-demand, which means products are only manufactured once an order is placed. This allows us to avoid building up large inventories and reduces the risk of overproduction.

Why AsteraStatements?
Astera Statements is for those who want to wear something that means more than just clothes.

Our statements are about choosing yourself, setting boundaries, daring, taking up space, and listening inward. Words and messages that can serve as a small everyday reminder of who you are and what you stand for.

Wear what you stand for.

How do I contact Astera Statements?
You are always welcome to contact us at asterastatements@gmail.com.